Frequently Asked Questions (FAQ) 1. What services does OptiHealth, LLC Diagnostic Testing offer? We offer a range of diagnostic services including DNA testing, drug testing, ink and roll fingerprinting, and notary services. 2. How can I schedule an appointment? You can schedule an appointment through our website, by calling us, or by visiting our office. 3. What types of DNA testing do you provide? We provide comprehensive DNA testing services including Skin DNA, Lifestyle DNA, Fitness DNA, Nutrition DNA, and Cannabis DNA testing. 4. Do you offer mobile services? Yes, we offer mobile services for your convenience. We can come to your location for DNA and drug testing, fingerprinting, and notary services. 5. Where is your office located? Our office is located at 6751 Macon Road, Ste 22, Columbus, Georgia 31907. 6. What should I bring to my appointment? Please bring a valid ID and any relevant documents required for your specific test or service. For DNA testing, you may need to provide additional information as instructed during scheduling. 7. How long does it take to get test results? The time frame for receiving test results varies depending on the type of test. DNA test results typically take a few weeks, while drug test results are usually available within a few days. 8. Are your testing services confidential? Yes, all our testing services are conducted with the highest level of confidentiality and privacy. 9. What are your hours of operation? Our office hours are [insert hours of operation]. Please contact us to confirm availability for mobile services. 10. Do you accept insurance? We currently do not accept insurance. Payment for services is required at the time of the appointment. 11. What payment methods do you accept? We accept cash, credit/debit cards, and other electronic payment methods. 12. How can I contact OptiHealth, LLC Diagnostic Testing? You can contact us via phone at [insert phone number], email at [insert email address], or through our website's contact form. 13. Are your laboratories accredited? Yes, we partner with AABB accredited laboratories to ensure the highest standards of accuracy and reliability in our testing services. 14. Can I reschedule or cancel my appointment? Yes, you can reschedule or cancel your appointment. Please notify us at least 24 hours in advance to avoid any cancellation fees. 15. What is your refund policy? Refunds are provided at our discretion and are subject to our refund policy. Please contact us for more information. 16. Do you offer DOT drug testing? Yes, we provide drug testing services for the Department of Transportation (DOT) to ensure compliance with federal regulations. 17. How can I prepare for my test? Specific preparation instructions will be provided to you when you schedule your appointment. Please follow these instructions carefully to ensure accurate results. 18. Is your business veteran-owned and woman-owned? Yes, OptiHealth, LLC Diagnostic Testing is proudly owned and operated by Alexis Dukes, a disabled veteran and woman entrepreneur. 19. What safety measures do you have in place? We adhere to strict safety protocols to protect our clients and staff, including sanitization of our office and equipment, use of personal protective equipment (PPE), and following all health guidelines. 20. Can I request a specific type of testing not listed on your website? Please contact us to discuss any specific testing needs not listed on our website. We will do our best to accommodate your request or refer you to a suitable provider.